Privacy Policy
At AEcharted, we value your privacy and are committed to protecting your personal data. This privacy policy outlines how we collect, use, and protect your information when you use our services to rent, sell, or lease private jets.
Effective Date: 1st January 2025
1. Introduction
AEChartered ("we," "our," or "us") is committed to protecting the privacy and personal data of visitors to our website, AEChartered.com (the "Website"), and customers who use our services. This Privacy Policy explains how we collect, use, store, and share information, as well as the choices available to you regarding your personal data. We aim to maintain transparency and clarity in our practices to ensure you are fully informed about how your data is handled.
By using our Website or engaging our services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Website or services.
2. Information We Collect
We may collect the following categories of information:
2.1 Personal Data You Provide Directly :
This includes information you share with us when booking services, creating an account, or interacting with our support team. Such data helps us provide tailored services and ensures compliance with legal requirements.
Full name
Contact information (email address, phone number, physical address)
Payment and billing details (credit card or bank information)
Identification documents (e.g., passport, driver’s license) for regulatory and security purposes
Travel details (flight preferences, itineraries, destination, and travel companions)
Feedback, inquiries, or communications with our support team
2.2 Information Automatically Collected
We collect certain technical information automatically when you visit our Website to understand your browsing preferences and improve user experience. This data is essential for maintaining security and optimizing our services.
IP address
Browser type and version
Operating system and device type
Usage data (e.g., pages visited, time spent on the Website, clickstream data)
Cookies and similar technologies (see Section 7 for details)
2.3 Third-Party Sources
We may collect information about you from third parties, which helps us enhance our services and verify the accuracy of the data you provide.
Publicly available databases
Business partners, such as travel agencies or operators
Social media platforms (if you interact with us there)
Fraud prevention agencies or credit reporting services
3. How We Use Your Information
We use your personal data for the following purposes:
3.1 Providing Services
Your information enables us to deliver seamless and personalized experiences, ensuring your travel and booking processes are smooth and efficient.
Booking and managing private flights and related services
Processing payments and issuing invoices
Customizing travel experiences and fulfilling special requests
3.2 Communication
We value clear and prompt communication to keep you informed and address your concerns effectively.
Sending confirmations, updates, and service-related notices
Responding to inquiries or requests
Providing newsletters or promotional material (with your consent)
3.3 Legal and Compliance
Compliance with legal obligations is a critical aspect of our operations to protect your interests and maintain trust.
Verifying identity to prevent fraud and comply with regulations
Facilitating compliance with aviation security and international travel requirements
Managing disputes or legal claims
3.4 Improvement and Analytics
Continuous improvement is integral to our mission of delivering excellent service. Analytics allows us to refine our offerings.
Enhancing the functionality of our Website and services
Conducting data analytics to improve user experience
Identifying trends and measuring performance
4. Sharing Your Information
We may share your information with:
4.1 Service Providers:
Trusted service providers are integral to delivering a seamless travel experience. They adhere to strict confidentiality agreements.
Aircraft operators, ground handling teams, and airport services
Payment processors and financial institutions
IT service providers for hosting, analytics, and technical support
4.2 Regulatory Authorities
Sharing data with authorities is sometimes necessary to comply with laws and regulations in the aviation industry.
Customs, immigration, and border control agencies
Government or law enforcement bodies as required by law
4.3 Business Partners
Collaborations with business partners enable us to enhance your travel experience and meet your specific needs.
Travel agencies, hotels, or concierge services as part of your booking
4.4 Other Entities
Data may be shared with affiliates or during business transitions, ensuring continued service delivery.
Affiliates and subsidiaries within our corporate group
Third parties in connection with a merger, acquisition, or sale of assets
5. International Data Transfers
Given the global nature of our services, your personal data may be transferred to and processed in countries outside your home jurisdiction. We implement advanced safeguards to protect your data, such as data encryption and legal frameworks like the EU Standard Contractual Clauses, ensuring compliance with international standards.
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy, including legal, regulatory, and contractual requirements. Our retention policies ensure that data is securely managed and disposed of appropriately when no longer needed. When no longer needed, your data will be securely deleted or anonymized.
7. Cookies and Tracking Technologies
Our Website uses cookies and similar technologies to:
Enhance your browsing experience
Analyze Website traffic and usage patterns
Remember your preferences and settings
Deliver targeted advertisements
7.1 Types of Cookies
Cookies play a vital role in ensuring the functionality and performance of our Website. Below are the categories:
Essential cookies: Necessary for the functioning of the Website
Performance cookies: Track usage metrics and improve performance
Functional cookies: Enhance personalization features
Advertising cookies: Deliver relevant ads based on your interests
You can manage your cookie preferences through your browser settings or our cookie management tool. Disabling cookies may limit certain features of the Website.
8. Security Measures
We implement robust technical and organizational measures to protect your data from unauthorized access, loss, or misuse, including:
Data encryption (SSL/TLS) for online transactions
Firewalls and intrusion detection systems
Regular security audits and staff training
Our security framework is designed to adapt to evolving threats, ensuring your data remains protected. Despite our efforts, no system can guarantee absolute security. Please notify us immediately if you suspect unauthorized access to your account.
9. Your Rights
Depending on your location, you may have the following rights under applicable data protection laws:
9.1 Access and Correction
Transparency is key to our operations. You have the right to view and update your personal data to ensure accuracy.
Request a copy of your personal data
Update or correct inaccurate information
9.2 Data Portability
We support your ability to access and transfer your data seamlessly.
Receive your data in a structured, commonly used format
9.3 Deletion and Restriction
Your right to control your data includes the ability to request deletion or limit processing.
Request deletion or restriction of your data where legally permissible
9.4 Objection
You have the option to manage your preferences and restrict certain uses of your data.
Opt-out of marketing communications
Object to processing based on legitimate interests
9.5 Consent Withdrawal
We respect your right to withdraw consent at any time. This ensures you have full control over your personal data.
Withdraw consent for data processing at any time (without affecting prior lawful processing)
To exercise these rights, contact us using the information in Section 11.
10. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for their privacy practices or content. These links are provided for convenience, and we encourage you to review the privacy policies of such sites before providing your information.
11. Contact Information
For questions, concerns, or to exercise your rights, contact us at:
AEChartered
Our dedicated privacy team is available to address your queries and ensure your concerns are promptly resolved.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via the Website or email. All updates aim to enhance transparency and address user feedback. We encourage you to review this page regularly.
Thank you for trusting AEChartered with your personal data. Your privacy is our priority.